TBD Owen Holland are committed to providing customers with products and services which comply in all respects to the specifications and orders and which meet the needs and expectations of the customers.
To achieve this we must all understand and uphold the following principles;
Identify our customers’ current and future needs and expectations and convert these into services that customers will want to use and which comply with all statutory & regulatory requirements.
Encourage customer feedback to help improve our products and services.
Top Management will continually improve the effectiveness of the quality management system and create an environment within the company that seeks continual improvement in the quality of all its activities.
Sustain quality excellence through continual improvement to our processes and services.
Set, Review and achieve quality objectives.
Understand and manage our processes to ensure they are performed effectively and safely.
Maintain a quality management system that complies with the requirements of ISO 9001:2008.
Ensure staff are competent to carry out their responsibilities effectively.
Involve staff in decisions affecting quality and performance.